Significant site support through a transition period within the business
Oversee technical operations across all food, drink, and consumable categories, ensuring compliance with industry standards.
Managed key customer accounts (Sainsbury’s, Aldi, Costco) and coordinated new product development from pre-production to launch.
Provided mentorship to technical teams, offered audit support, and advised on food safety and quality standards.
Led technical training and process improvements during a transitional period for over 400 operators.
Played a pivotal role in achieving first-time business with M&S and TESCO for gluten-free products.
Prepared for BRCGS v9 audits and served as the technical contact for major retailers.
Short-term gap fill for a Technical Services Manager resource gap; including update of approved supplier list, suppliers’ approval, non-conformance procedure, raw material approval and NPD process responsibilities
Managed new site projects, incident management, and developed a comprehensive Quality Management System framework.
Ensured compliance with food safety, quality, and legality at subcontractor sites, addressing operational challenges.
Provided site support for high-profile audits, improving audit readiness and compliance standards.
Developed remote audit processes for suppliers during COVID-19; led supplier quality negotiations.
Managed two factories producing ready-to-eat products, reducing customer complaints and improving quality control.
Conducted gap analyses on retailer codes of practice and enhanced internal audit quality.
Reviewed customer codes of practice to ensure compliance with BRC V8 standards.
Initiated projects resulting in a 10% reduction in consumer complaints across multiple factories.
Drove a customer-focused quality culture, optimizing product quality and compliance.
Contributed to significant improvements in food safety and quality standards across factories.
Ensured compliance for ready meals targeted at infants, supporting BRC audits.
Enhanced quality standards for Wild Bean Café products and implemented new food legislation.
Supported Waitrose manufacturing in achieving BRC audit Grade A status.
Reviewed supplier compliance with welfare legislation and improved supplier approval processes.
Revamped raw materials approval processes, achieving a 15% reduction in foreign body issues.
Restructured the technical department and improved complaint trend analysis.
Completed 102 audits across food and packaging categories in the UK and Europe.
Prepared for BRC and M&S PPC audits, achieving successful compliance outcomes.
Led audits for Waitrose; authored audit standards and improved quality assurance practices.
Implemented quality management procedures across multiple factories.
Developed and implemented training programs for quality assurance teams.
Achieved an 11% reduction in foreign body complaints through targeted initiatives.
Implemented a customer complaints database; reduced complaint rates through process improvements.
Achieved BRC and Organic certification and implemented food safety training programs.